If a paid route does not match its description or is materially faulty, you can request a full refund within 14 days of purchase.
When you can request a refund
You can request a full refund within 14 days of purchase if any of the following is true:
- The route content materially does not match the description (wrong city, wrong distance, missing waypoints).
- Translations are missing or incomprehensible in your locale.
- The GPX or PDF file is broken or cannot be opened.
How to request
Email us with your order ID within 14 days of purchase. If the request qualifies, we refund within 3 business days via the original payment method (Stripe).
Guided tours
For booked tours, cancellation and refund terms are set by the guide (the cancellation window is shown on the tour booking page). A tour booking does not change the refund terms of the route purchase itself, which follow the 14-day policy above.
Questions
Anything unclear, write to support and we will sort it out.